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Error Starting Transport Layers Agent Controller Exiting Windows

The Load Generation Agent uses TSL/SSL for secure workbench-to-agent communication, if required. Script names in IVR script definitions match network VRU script names in ICM. C:\temp3 10/09/2013 02:30 PM

. 10/09/2013 02:30 PM .. 10/09/2013 02:28 PM agent.installer.win32.win32.x86_1.6.3001.20130528_1750 09/20/2013 02:35 PM LKAD_SETUP 09/20/2013 02:35 PM RPT 09/20/2013 02:41 PM RPTAGENT_SETUP The trace data from this polling is written to C:\windows\temp\system\majordomo.log.

Go back and check access from the Global Directory User pages on ccmadmin. Check whether the agent software allows hold/retrieve or alternate operations on the consult call. When either call is held/retrieved, the call is no longer considered consultative, but an "arbitrary" transfer by the Cisco CallManager. Comment 5 Samson Wai 2007-02-08 10:47:23 EST It starts only if I log on as root.

Your cache administrator is webmaster. If you want to change the poll interval, you must edit the MajorDomo.config file on each agent. Check to see whether the route client receives initial labels. Click on the Agent Status icon on the toolbar directly under the Search command The RPT Agent should have a status of "Ready".

Agent Has to Wait To Go Not Ready The Router makes the agent unavailable when the agent makes a call or when a call is routed to the agent. First, find the network target ID for the device target in question. If the agent is logged in, this shows you the network target ID of the device target in which the agent is logged in. Turning on debug might provide information on the cause of the connection problem.

Then verify that you selected check box Search service repositories during installations and updates. When you install Cisco CallManager, you must enter "ciscocisco" when you see the directory manager password prompt. The Router returns a connect to the Routing Client with a label that must deliver the call to the IVR. official site Note: If there are DNS issues then Majordomo might not be able to contact a workbench.

In a given test, you can see less than two minutes of startup time for 70 agents. Each device target must have labels configured for each route client that tries to send calls. Use dumplog to view the log files. This Error event can only occur when the Microsoft Exchange Transport service is starting.

Validate the majordomo log file that generally is created in the temporary folder. Consider two agents and hence divide the load as 50% each. The agent remains in Talk or Held state until the completion of the call. Explanation This Error event indicates that some or all of the transport agents that are configured on this Microsoft Exchange Server 2007 server have not started.

Structure of the Majordomo Configuration file: ;


Name of the Workbench this content Phone Device Not Active Check whether the phone is powered on, registered with Cisco CallManager, and able to make and receive calls from the phone without agent control. Install RPT, RPT Agent, and LKAD using the newly created response file C:\Program Files (x86)\IBM\Installation Manager\eclipse>ibmim.exe --launcher.ini silent-install.ini -input C:\temp3\MyResponse.xml -log c:\temp3\silent.log RPT, RPT Agent, LKAD will be installed successfully. Open a case with the Cisco Technical Assistance Center (TAC).

You must check and update this check box in order for the PIM/JTAPI GW to go active. IP IVR Log Files IP IVR logfiles reside in \program files\wfavvid. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To verify the license installation, you can select Manage Licenses in IBM Installation Manager or view it through Help -> License status in the "Rational Product".

If you cannot log an agent in with the soft phone, try the same operation through ctitest . Answer: On 64 bit machines, running the launchpad from the RPT Setup download will result in an error when installing the 32 bit LKAD 8.1.3 which is listed under "Install Optional Entries in servicelog.log are as follows:- The content you requested has been removed.

Enter the exact proxy host and port that your machine requires to access the Internet. However, it's easier to enter the hostname now than it is to configure it after installation. WHILE EFFORTS WERE MADE TO VERIFY THE COMPLETENESS AND ACCURACY OF THE INFORMATION CONTAINED IN THIS DOCUMENT, IT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. See rtrtrace for the GUI version.

And additional investigations of the crash scenario could be done bit later. C:\temp2 Directory of C:\temp2 10/28/2013 12:58 PM

. 10/28/2013 12:58 PM .. 10/28/2013 11:33 AM LKAD_SETUP 10/28/2013 11:35 AM RPT 10/28/2013 11:36 AM RPTAGENT_SETUP 10/28/2013 11:42 Stutter Prompt Heard When a Call is Dequeued from the Router This is a misconfigured routing script that allows too little timeout in network VRU script configuration in Configure ICR. check over here An error was returned from TransportLayer(1003)::startTransportLayer errNum = -3 Error starting transport layers, Agent controller exiting.

Agent Cannot Logout Agent Current State Prevents Making Call If the agent is in a Work Ready, Work Not Ready, or Available state, the agent must first go to Not Ready Review the description of the alert that includes the variables specific to your environment. For example, select * from Device_Target where ConfigParam like ‘%1003%’. Procmon ipcc pg1a pim1 Procmon ipcc pg1a jgw1 Procmon ipcc cg1a ctisvr Here are some useful trace settings for each of the processes: JTAPI GW (use procmon) trace JT_TPREQUESTS (turns on

Launch IBM Installation Manager.